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Frequently Asked Questions

Answers to your Questions

Because curious pet parents are our kind of people.

General Questions

For most of our services, nope! You can book training, trail hikes, and single appointments without a recurring schedule. VIP Pet Sitting, though? That’s a special perk just for our regulars.

Easy peasy. Once you’re onboarded, you’ll use our secure client portal to request visits, manage your schedule, and leave notes for our team. Need help? Just shoot us a message — we’re real humans, promise.

Absolutely. We offer Meet & Greets for our walking clients so you (and your pets) feel totally comfortable. For training, you always talk details with your trainer before we even come for our first in-person appointment.

Nope. If they live in the same household, we care for everyone during your visit time — no upcharges for having a whole fur fam.

Yes and yes. Our team is fully insured, Pet First Aid and CPR certified, and trained in behavior observation, low-stress handling, and enrichment-forward care. We also take ongoing training seriously — for us and your pets.

Dog Walking + Pet Care

It depends on your pet! Walks, playtime, meals, meds, enrichment — you check the boxes, we take it from there. Every visit ends with a detailed report, photos, and a happily tired pet.

You’ll receive a visit recap after every appointment through your client portal or our mobile app. Expect photos, notes, honest feedback, and more — the good, the messy, and the tail-wagging wins.

Yes, but they’re limited. Our core hours are Monday–Friday, 9 AM–4 PM and Saturday 11 AM–2 PM. VIP clients get access to after-hours care, including evenings, early mornings, and weekends.

We take introductions slowly and with care. If your dog is fearful or reactive, we’ll create a custom care plan and pair them with the right team members. Trust takes time and we’re here for it.

Dog Training

In your home and neighborhood — right where the behavior actually happens. We believe real-life learning = real-life results.
Everything from puppy basics and potty training to leash reactivity, jumping, barking, recall, and more. Whether your dog needs structure or your household needs clarity, we’ve got a plan for that.
Yes. Always. We believe in clear communication, consent-based care, and reward-based methods backed by science (and real results).
If you’re unsure, we’ll help you decide during a discovery call. Some folks just need a one-off Tune-Up, others benefit from a full puppy or obedience program. And if you don’t see your situation listed? We’ll build something custom.

VIP Pet Sitting

It’s like having the secret menu at your favorite spot — but for pet care. VIP means exclusive access to off-hours visits, overnight stays, extra visits on busy days, and direct support from our top-tier sitters. It’s our way of making sure our weekly clients get first dibs on the good stuff — more flexibility, more peace of mind, and care that feels like a warm hug (with treats).
Easy — just become a weekly client or dog training client. Once you’re on our schedule weekly, VIP status and services become available to you.
Priority booking, before and after hours care, walks, meals, meds, enrichment, cuddles, and the little extras that make a big difference: plant watering, package pickups, blinds closed, flood sensors checked, and Netflix queued up for background calm. It’s the care that you don’t have to micromanage, because we already know your routine.

As early as possible. VIP services are subject to sitter availability and tend to book up quickly — especially during holidays or peak travel times.

Policies & Pet Care Agreement

Because clear boundaries = great relationships (with people and pets).

We like to keep things cozy, but we also like to be crystal clear. Below are a few key policies from our official Paws Around Motown Pet Care Agreement — the one you’ll sign when you become a client.

If you’re already part of the pack, these might look familiar. If you’re just getting started, here’s what you can expect when you work with us

Booking & Scheduling

  • Appointments must be requested at least 10 days in advance.
    Need something sooner? We’ve got you — it just comes with a $10 On-Demand Fee.
  • We operate on a first-come, first-served basis and require a 2-hour visit window for all appointments.

Cancellations & Payments

  • Need to cancel? Just give us 48 hours’ notice to avoid a full charge.
  • Invoices are sent on Thursdays and processed on Fridays. Let us know if something looks off — we’re happy to fix it!
  • Late payments = a $10 fee after 48 hours. Services may be paused after 7 days.

Emergency & Veterinary Care

  • If there’s an emergency, we’ll try to contact you, but we are authorized to seek care up to $200 if you can’t be reached.
  • You are responsible for all veterinary costs. Please keep a card on file with your vet.

Lockboxes & Home Access

  • We require lockboxes for all clients.
  • You can use your own or request one from us (just return it when you’re done or it’s a $30 fee).
  • If we can’t access your home due to a lockout, the visit will still be charged in full.

Missed Visits & No-Shows

  • If we show up and can’t get in (wrong key code, pet isn’t home, etc.), the appointment is considered a no-show and is still billed.

Third-Party Caregivers

  • If anyone else is helping with your pet while we’re also scheduled (a friend, neighbor, etc.), please let us know.
  • We’re only responsible for pets and homes during our scheduled visits.

Non-Solicitation

  • We love that you love our team — but please don’t hire them privately.
  • Clients agree not to contract with our staff outside of Paws Around Motown for 12 months after their last appointment. (There’s a fee for violating this — and it’s no fun for anyone.)

Photos, Videos & Sharing the Cuteness

  • We include photos and videos with most visits because:
    a) we love your pets,
    b) you love seeing them happy,
    and c) it helps us keep you updated.
  • By signing up for services, you agree to let us use those images for updates, training, and promotional content. (We don’t offer opt-outs at this time — our care model depends on transparency and trust.)

Legal & Agreements

  • Any disputes will be handled in the State of Michigan through mediation or arbitration first.
  • This agreement covers all future bookings. We’ll confirm each appointment through our client portal or via email — simple and clear.

Still have questions? Want to see the full policy doc?

Email us at support@pawsaroundmotown.com or call 248-729-6772 — we’re happy to walk you through it.