Welcome to our FAQ page! We know that choosing the right pet care provider is an important decision, and we're here to help. Below are answers to some of the most common questions we receive. If you don't find what you're looking for, feel free to reach out—we'd love to chat!
We proudly serve pet parents in Berkley, Beverly Hills, Birmingham, Bingham Farms, Bloomfield Hills, Bloomfield Twp, Clawson, Farmington, Farmington Hills, Ferndale, Franklin, Huntington Woods, Lathrup Village, Madison Heights, Oak Park, Pleasant Ridge, Royal Oak, Southfield, Troy, and West Bloomfield. If you're unsure whether we cover your area, just ask — we'll always do our best to help!
While we specialize in dogs and cats, we also provide care for small pets like rabbits, guinea pigs, fish, and reptiles. Have a pet that doesn't quite fit the mold? Let us know! We love meeting new animal friends.
Booking with us is like giving your pet VIP treatment! All appointment requests must be submitted at least 10 days in advance through our online portal, by phone, or via email. We operate on a first-come, first-served basis, and requests made less than 10 days in advance will incur a $10 on-demand fee per appointment. New clients will have a required meet-and-greet consultation before booking. Have a special circumstance? Contact us to request a booking waiver — we know life happens!
Yes! We are fully insured and bonded, because nothing matters more to us than your pet's safety and your peace of mind.
Think of our dog walks as an adventure tailored to your pup's unique personality! We provide exercise, potty breaks, fresh water, and a detailed visit report with photos—because we know you love seeing those happy tail wags. Every walk is designed to match your dog's needs, whether they prefer a leisurely sniffari or a power walk around the block.
No two dogs are the same, and that's exactly why we love what we do! Whether your dog is shy, reactive, high-energy, or just has some quirks, we adapt our approach to provide a safe, enjoyable experience. Let's work together to create a plan that keeps tails wagging!
We get it—life happens! While we recommend booking in advance for guaranteed slots, we'll always do our best to accommodate last-minute requests. Just know that on-demand fees may apply.
Safety isn't just a priority—it's our passion! Our Pet Care Technicians use secure leashes, avoid risky situations, and never conduct pack walks (unless the dogs live in the same home). Each Pet Care Technician is certified in pet care, pet first aid, and CPR, and we perform safety checks on all gear before heading out. Your pup's well-being is in expert hands!
Our pet sitting visits are designed to make your pet feel like royalty! We provide feeding, fresh water, potty breaks or litter box cleaning, playtime, medications (if needed), and home care tasks like mail retrieval, plant watering, and even yard clean-ups. Your pet's routine stays consistent, and your home is well cared for while you're away.
Absolutely! We know how much you miss your furry friend, so we send visit reports with photos after every visit. It's the next best thing to being there yourself!
If your pet likes extra company but doesn't need someone there all night, our “Everything but the Slumber” service provides multiple extended visits throughout the day and evening. Overnight stays, on the other hand, include an in-home overnight stay for pets who love a cozy sleepover buddy.
Yes! Whether it's oral, topical, or some injectable medications, our team is trained to ensure your pet gets the care they need, stress-free.
We believe in positive reinforcement and making training fun! Our training techniques focus on praise, treats, and toys to encourage good behavior, while strengthening the bond between you and your pet.
Yes! We customize every training session to fit your dog's unique needs, whether it's basic obedience, leash manners, or behavior modification. No cookie-cutter programs here—just real results!
Every dog learns at their own pace, but with consistency and practice, you'll start seeing progress before you know it. We'll guide you every step of the way!
We keep things simple! Payments are processed weekly (Monday through Sunday), with invoices sent every Thursday for review before billing on Friday. We accept major credit cards and ACH transfers. If you ever spot an error on your invoice, just let us know before Friday, and we'll fix it right away!
We understand that plans change, but we do require 48 hours notice for cancellations. If you cancel with less than 48 hours notice, the full appointment fee applies. Emergencies happen — if you have a serious situation, reach out, and we'll review it case by case.
If your payment doesn't go through, you'll need to provide an alternative method within 24 hours to avoid a $10 late fee. Unresolved payment issues after 7 days may result in a pause on future appointments — let's avoid that by keeping your payment info up to date!
If your pet has a medical emergency, we will try to reach you first. If it's urgent and we can't get in touch, we'll take your pet to the nearest veterinarian for immediate care. We ask all clients to keep a credit card on file with their vet to cover emergency costs. If you can't be reached, we are authorized to approve up to $200 in medical expenses before needing further consent.
Every client uses a lockbox for secure and reliable home access. You can provide your own or request one from us. If we can't access your home due to a lockbox issue or other barrier, the full appointment fee still applies. Need an alternate access method? Let's discuss a backup plan!
If you don't return as planned and don't update us within 24 hours, we'll try reaching both you and your emergency contact. If 48 hours go by without a response, we reserve the right to arrange appropriate care for your pet (such as boarding), at your expense. We will never leave a pet stranded. If we do not receive notification that you have returned home, additional services may be scheduled, and you will be charged accordingly.
Of course! But keep in mind that we are only responsible for the care we provide during our scheduled visits. If another caregiver is involved, please provide their contact details to avoid any miscommunications. Because we employ employees rather than contractors, we must follow all employment laws. If someone who is not a client is staying in the home with your pets, we ask that they not be present when we arrive for service, that you sign a release of liability waiver for anything that happens in the home in our absence, and that we have their contact details on file.
Reach out to us today—we love connecting with fellow pet lovers! 😊